Getting Started & Resources

To Get Started

To get started, call our Administrative office at 224-329-0090 or complete the “Request Information or Appointment” Form below.

We’ll ask you for basic information: your goals, availability and payment information. This will help us match you to the staff member who can best support your needs. This call typically takes about 10 minutes.

You can also call or email any or our therapists or consultants directly for more information or to make an appointment with them directly. You will find their phone and email info in their Bio on our Team page.

group therapy session

Request Information or Initial Appointment

For information about our business consulting or executive coaching services, please call Jean Des Biens at 224-329-1512, or email

For all other services, please complete the form below:

    Contact Preference:
    Please indicate preferred method and contact info.




    BCBS/AnthemAetnaCigna/EvernorthUnited Healthcare/United Behavioral Health/OptumSelf PayOther

    This form is not for emergency purposes. If you are experiencing a life-threatening emergency, please call 911 or go to your nearest emergency room. You can see more crisis resources here.

    Please keep in mind that communications via email over the internet are not secure. Although it is unlikely, there is a possibility that information you include in an email can be intercepted and read by other parties besides the person to whom it is addressed. Please do not include personal identifying information such as your birth date, or personal medical information in any emails you send to us.

    What to Expect

    Our office staff will reply to your call or email to answer any questions you may have about scheduling, payment, insurance, or Telehealth details.

    Once you make an appointment we will email you an invite to our secure and confidential client portal so you can complete all of the new client paperwork online prior to your first appointment. If you prefer to not use our secure client portal, paper-based forms can be completed at the beginning of your first appointment.

    The first time you meet, your therapist or consultant will partner with you to determine your customized goals. In future sessions, you’ll periodically review those goals together.

    Fees, co-payments, and payments toward deductibles are due at the time of service.

    Counseling Clients: If you plan to use your health insurance benefits, we encourage you to check with your insurance provider about your coverage for behavioral health services. Understanding your insurance benefits is your responsibility. Your member services phone number is usually found on the back of your insurance card. Please bring your insurance card and ID to the first appointment if you do not upload them in the portal.

    Upon completion of your new client documentation, our staff may contact your insurance company to verify your benefits. Once verified, Mindset will submit in-network insurance claims on your behalf.

    Notice of Privacy Practices

    Contact Us/Location

    Contact Us

    You can contact us at:

    Main Office: 1-224-329-0090
    Fax Number: 1-224-329-0077
    General Email:

    This email address is intended for general information. If you have questions containing private health information please use this form.

    Current clients, please use our Client Portal to communicate with your therapist. You can also call or email your therapist or consultant directly. Please visit our Team page for staff members’ contact information.

    Mindset location in Crystal Lake

    Our Location

    We are located at:

    Mindset Counseling • Coaching • Consulting
    338 Memorial Drive, Suite 100
    Crystal Lake, IL 60014-6262

    We are conveniently located in the Crystal Lake Business Center (the commercial area behind Target and Sam’s Club), just a block from the Crystal Lake Post Office.

    Get Directions


    The Mindset Team stays connected to quality resources within our community and beyond. We appreciate these trusted resources and share them here to support our clients between sessions, and our clients-to-be:

    Crisis Resources

    McHenry County Crisis Line800-892-8900 – For help to work through a crisis call the Crisis Line. If additional services are needed, Crisis Line staff can refer callers for a face-to-face crisis assessment with a specially trained clinician. Clinicians are available 24/7 to help people with personal or family problems, which might include: Depression, Major life changes, Marital problems, Anxiety, Mental Illness, Thoughts of Suicide. https://www.mc708.sorg/

    National Suicide Prevention Lifeline800-273-8255 – For 24/7, free and confidential support for people in distress. Prevention and crisis resources for you or your loved ones.

    Turning Point815-338-8081 – To reach a domestic violence counselor 24 hours a day, 7 days a week for crisis assistance, safety planning, assistance with shelter, information on orders of protection.

    The Trevor Project866-488-7386 – Trained counselors who understand the challenges LGBTQ young people face are available 24/7 for confidential, non-judgemental crisis support.

    Mental Health Resources

    McHenry County Mental Health Board – Access to services to prevent mental illness, developmental disabilities and substance abuse for citizens of McHenry County.

    NAMI McHenry County – Access to resources to promote wellness, breaks down barriers to mental health care and provides support and expertise for families, professionals and individuals in Chicago and beyond.

    The Family Institute at Northwestern University – Library and videos on a variety of wellness and family health issues.

    The JED Foundation – a nonprofit that protects emotional health and prevents suicide for our nation’s teens and young adults.

    Love and Logic–Parenting Tips

    The Gottman Institute–A Research-Based Approach to Relationships

    Vendors We Appreciate

    Tim Billimack at Blue Chip Realty
    Kevin & Karen Ray at Clicks Web Design
    Betsy Flores (Accounting) at Laura M. Mraz and Associates
    Kellyann Harmon at Kellwood Photography Studio
    Scott Whisler and Megaen McDonald at Brian Properties
    Marla Davis of Crum Halstead Insurance
    Kathy Hajdrowski at Home State Bank
    Jill Struck at Militello & Struck, LLC
    Mike Cortina at SmithAmundsen
    Jody Kemp at Fast Signs – Crystal Lake
    Ashley Roedl at Office Furniture Center
    Byron Dow at Rework Office Furniture
    Daniel Socall   Socall Custom Carpentry, LLC  (Instagram)  socall_custom_carpentry

    Employment Opportunities

    Our counselors, coaches and consultants are W-2 Employees or 1099 Contractors. We offer an attractive and safe environment, community space for team members to collaborate, and flexible support options including referrals, billing, marketing, and self-scheduling.

    Mindset is committed to hiring skilled clinicians without discrimination on the basis of race, age, ethnicity, socioeconomic status, disability, gender, health status, religion, national origin, sexual orientation, gender identity, or relationship status.


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